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Do you know what "World Class Customer Service" is?

Our answer will be in the next CSBS Newsletter!

Customer Experience Cycle Design


Ultimately, customer experience determines the success of your business.


Design the way you want customers to experience your business!


With this course you learn to review, clarify, understand and improve the customer's experience.


What you'll do:

Core Content

1. Explain the concept of customer experience.


2. Review and analyze an outstanding example of the entire customer experience cycle.


3. Review, outline and analyze the customer experience of the companies participating in the program.


4. Determine potential areas of improvement for each company.


5. Choose priorities.


6. Create an action plan.


7. Implement, get feedback, review and adjust


Time Required

2 two hour sessions in one week.


Do you need this?

The Customer Experience Cycle program is customized to your needs.


The Desired Results of this program are:

• Generate greater sensitivity to the customer experience.


• Increase customer satisfaction.


• Increase customer retention.


• Increase customer referrals.


• Increase employee satisfaction.


Don't hesitate to call us now at (641) 919-3296.

Or feel free to send us an e-mail here!